Shipping policy

Does Erys Studio ship internationally?

Yes, we do. We ship worldwide through DHL Express, EMS Express

 

What currency does Erys Studio charge?

All purchases are charged in US Dollars (USD). 

Where does Erys Studio ship from?

All orders are shipped from Ho Chi Minh City, VIETNAM.

When will my order be shipped?

All orders are shipped within 2-5 days from the date of the purchase. Shipping duration may vary due to customs delays or holds and the availability of the merchandise. As soon as your order is shipped, you can check the status of your order on our website or send us an email to receive your tracking number. 

Customer service hours: Monday to Sunday (10:00 A.M. -  07:00 P.M. / GMT+7) 

PLEASE BE PATIENT AND ALLOW 24 HOURS FOR OUR TEAM TO RESPOND

When will I receive my order?

Our estimated time for international delivery is around 2-8 business days via DHL Express. However, this may vary depending on your country's customs policy.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

PLEASE NOTE: WE ARE NOT HELD LIABLE FOR ANY CUSTOMS FEES IN YOUR COUNTRY, HOLDING TIMES, OR INCORRECT SHIPPING INFORMATION PROVIDED. ALLOW 48 HOURS OF PROCESSING YOUR ORDER TO RECEIVE YOUR TRACKING NUMBER AND/OR CONFIRMATION OF SHIPMENT.

My package is stolen, what do I do?

Erys Studio will not be responsible for stolen or missing packages if the address you provided us is identical to the address we put through DHL Express. If you believe we made a mistake on your address, please send us an email with evidence through sales@erysstudios.com.